Terms & Conditions

Published: 24 September 2021

General:

Welcome to Lush and Luxury, (hereafter L&L), website www.lush-and-luxury.com. We ask that you abide by the following terms and conditions, along with any other new terms and conditions that may appear on this Site from time-to-time (collectively, the Conditions). Your use of the Site constitutes your agreement with the Conditions and we reserve the right to change these at any time. We reserve the right to make any changes to this Site and our Terms and conditions as the need arises. Any changes made will be posted here. You agree to check this section periodically to make yourself aware of any changes and your continued use of this Site shall be considered your agreement to any modifications to our Terms and Conditions. ACCESSING, BROWSING OR OTHERWISE USING THIS SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Shipping time frames and terms:

All goods processed through this Site will be shipped via a courier service of our choice and not under any circumstances with any postal services either here in Switzerland or any other country. From time of order, shipments may take from 7 days up to 6 weeks depending on the nature of the purchase and the amount of time required or extent of our search to procure said purchase. Should you require a specific luxury item for which the cost and insurance may be higher than that which is covered by any insurance (be it us or the courier service) you will have to be patient regarding delivery as we will have to deliver said item personally to prevent any and all damages, and to insure safe receipt of the goods in question. All goods shipped will also be trackable on our site.

Returns:

Items such as underwear (all undergarments including socks and tights) cannot be returned as these are hygienic items and therefore are not covered. No items which have been ordered incorrectly by the client may be returned. If you place an order with us and the item you have chosen and confirmed in writing before shipping, turns out to be incorrect, we will not refund these as you confirmed the order in writing. This also applies to any incorrect sizes ordered. We will only return items that have been purchased by us for you, and only if the seller accepts returns.

Payment Terms:

We only accept payment through the methods as stated on our website, and all payments must be made in full before the item/s will be purchased and shipped. This is for both your and our security.

We reserve the right to refuse any order which is placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and / or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify the customer via the e-mail address provided, and / or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be made by dealers, resellers or distributors.

You, the customer, agree to provide current, accurate and complete purchase, contact and account information for all purchases we make on your behalf.

Errors, Inaccuracies and Omissions:

Occasionally there may be information on our Site or Service that contains typographical errors, inaccuracies or omissions relating to services, product shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies and omissions as they become known to us, and to change or update information or cancel orders if any information in the Service or any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify any information in the Service or any related Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website has been modified or updated.

Disclaimer of Warranties, Limitation of Liability:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, and secure or error free.

We do not warrant that the results that may be obtained from the use of our service will be accurate or reliable.

You expressly agree that the use of, or inability to use the service, is at your sole risk and discretion.

The service and all the products and services delivered to you through the service are (except as expressly stated by us) provided *as is* and *as available* for your use, without any representation, warranties or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purposes, durability, title and non-infringement.

Delivery Terms:

Please refer to Shipping Terms.

Product Information:

All products ordered will be subject to the wishes of the client. Also we cannot guarantee that all products can be purchased within our country (Switzerland) and therefore we may have to go beyond the Swiss boarders to find said product. Items will only be order at the behest of our clients. Again, we accept no liability for any incorrect product descriptions.

Liability Limitations:

The risk will be carried by the courier service, as an insurance fee will be included in every delivery. Once the ordered items have left our facilities we will no longer be liable for said items.

Eligibility:

The use of our services if you are under the age of 18 will only be permitted with the written consent of a parent and / or guardian.